Global Vendor Specialist
Today• Hyderabad, India
About the Role
The Vendor Management Specialist is an important part of the overall VM team. He/she will manage - Daily/ Weekly/ Monthly site performance metric tracking, provide KPI trends, insights & highlight problem areas within managed businesses.
The selected candidate will also be responsible for coordinating cross functional projects and documentation while driving data driven analysis in order to identify problem areas.
Key Responsibilities includes:
- Track day to day BPO (vendor) performance metrics
- Report critical call outs and business improvement insights
- Execute performance improvement projects across vendors and businesses
- Create and follow through with root cause analysis of identified problem areas within our vendor operations
- Build and maintain a working relationship between Uber and Vendor partners
- Coordinate & organise cross-functional projects while maintaining robust documentation
- Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way
- Draft stakeholder communications
Want more jobs like this?
Get jobs in Hyderabad, India delivered to your inbox every week.
Required Qualifications and Skills:
- Ability to work US business hours
- Strong skills in using Google Workspace suite (Slides, Sheets, Docs, etc)
- Knowledge of Uber products and business within the US & Canada market
- Effective time management, self starter & tenacious problem solver
- Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
- Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
- Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.
Highly Desired Qualifications and Skills:
- Expert skill level of Google Workplace suite (Slides, Sheets, Docs)
- Strong experience/capability using SQL
- Excellent story-telling and presentation design skills
- Prior experience in driving customer experience delivery
- Project management experience
- Experience with data analysis
- Experience with contact center operations
- Experience with BPO vendor relations
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Hyderabad, India
Job ID: Uber-146273
Employment Type: FULL_TIME
Posted: 2025-09-13T00:23:54
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program