About the Role
We are seeking a passionate and customer-centric Operations Sr Associate to join our Groceries and Retail business in the Experience and Quality team for GR global operations. You will work with a team of high performance individuals to deliver a magical experience to Uber consumers and drive long term engagement and retention, by ensuring they get anything they need delivered on time and with high quality.
In this role, you will collaborate across multiple functions (i.e Tech, Commops, Merchant Operations, Catalog) to reduce defect rates, cancellations and fraud, ensuring orders are fulfilled with the right items, and setting a high bar for delivery quality by enabling earners to become proficient shoppers in a seamless and efficient shopping experience and handoff to consumers.
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This position requires a strategic thinker with a strong ability to execute, with a focus on creating scalable frameworks that drive global operations success, and being a product champion for shopping experience features, advocating for eaters, couriers and merchants needs.
What You'll Do
- Global quality program management: Manage global quality workstreams to improve consumer experience and long term retention, ensuring consistent quality standards are maintained across all regions. You will plan by defining goals, KPIs, and impactful initiatives, then execute, track and report progress, manage deadlines, and collaborate with stakeholders to ensure the program meets its objectives.
- Product Champion: be the driving force for shopping experience and quality product launches, advocating for features and improvements to achieve high quality standards, mitigate risks and fraud, and ensure compliance with policies and legal requirements. You will work closely with Tech teams to define product requirements, validate experiments, set the go to market strategy, and monitor performance after launch, looking for improvement opportunities
- Performance monitoring and reporting: be the ultimate owner of Experience KPIs, defining and building monitoring mechanisms to track progress, identify opportunities and report to leadership
- Insights generation: identify main quality detractors on a global scale, utilizing data-backed analyses and initiating quality programs to address opportunities, with a focus on actionable and high impact initiatives
Basic Qualifications
- Experience: 5+ years in Operations, Business/General Management, Strategy, Planning, or similar experience.
- Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- Strong analytical skills: demonstrated experience in using data and analytics tools (e.g., Google Analytics, Python, SQL, Excel) to derive actionable insights and influence product direction and decision makers
Preferred Qualifications
- Program management: strategically guide projects, aligning them with organizational goals. They plan, execute, track progress, manage resources, and collaborate with stakeholders to ensure timely and budget-conscious completion that meets objectives.
- Problem solving with a strategic mindset: a strategic thinker who can identify and solve complex problems with data-backed solutions. Be able to #seetheforestandthetrees, going deep into the details without losing sight of the bigger picture
- Stakeholder management: proven experience working cross-functionally with Product, Operations, Commops, Legal, etc. Ability to influence and drive alignment at all levels.
- Communication: exceptional communication and presentation skills, with the ability to articulate complex and technical concepts to diverse audiences, including senior executives and stakeholders.
- Thrive in ambiguity: ability to anticipate and manage risks while taking responsible and creative bets
- Experience in fast-paced, high-growth environments is a plus.
- MBA or advanced degree is a plus.
For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.