Global Fulfillment Sr Associate (Grocery/Retail)

About the Role

Are you passionate about transforming the customer experience and building products that make everyday life simpler and more delightful?

We're looking for a Senior Operations Associate to join our Global Retail Operations team - a dynamic, customer-focused individual who combines strategic thinking with a hands-on approach. You'll play a key role in shaping the Groceries and Retail business, turning customer insights into actionable strategies that drive adoption, satisfaction, and long-term retention.

In this role, you'll collaborate with cross-functional teams - including Tech, Data Science, Merchant Operations, and Catalog - to elevate the in-app shopping experience, reduce defects and cancellations, prevent fraud, and ensure every order meets the highest standards of quality and reliability.

We're seeking a strategic problem solver who thrives in complexity, uses data to drive decisions, and can influence global teams to deliver impact at scale.

What You'll Do

Product Champion

• Lead product initiatives that enhance shopping experience and order quality.
• Advocate for features and improvements that reduce risk, prevent fraud, and ensure compliance with local policies.
• Partner with Tech and Data Science to define product requirements, run experiments, set go-to-market strategies, and measure post-launch success.
• Continuously monitor performance and identify opportunities for iteration and improvement.

Insights & Problem Solving

• Identify and analyze key drivers that impact customer experience and retention.
• Combine data-driven analysis with qualitative research to uncover actionable insights.
• Design and lead quality improvement programs that address pain points and shape the product roadmap.

Be the Voice of the Customer

• Own customer insights by centralizing and managing knowledge about user needs and pain points.
• Develop and refine processes to collect feedback through surveys, support channels, and market research.
• Monitor industry trends and competitor benchmarks to ensure Uber stays ahead.
• Share insights that guide the long-term product strategy and roadmap.

Global Quality Program Management

• Lead global quality initiatives to ensure consistent, high-standard consumer experiences across all regions.
• Define goals, KPIs, and priorities; track progress and manage stakeholder alignment.
• Collaborate closely with Tech, Local Operations, Customer Support, and Global teams to deliver results.

Performance Monitoring & Reporting

• Own and track key Experience KPIs.
• Build monitoring systems to measure progress, identify opportunities, and report to leadership with clarity and impact.

What You'll Need

• Experience: A minimum of 5 years of experience in Business, Strategy, Consulting, Operations, or a related field.
• Education: Bachelor's degree in Business, Engineering, Computer Science, or a related discipline.
• Analytical expertise: Proven ability to use data and analytics tools (e.g., SQL, Python, Excel, Google Analytics) to drive insights and influence decisions. SQL proficiency is required.
• Program management: Strong experience leading projects from strategy to execution, managing timelines, resources, and stakeholders effectively.
• Strategic problem-solving: Ability to identify complex challenges and design data-backed solutions while maintaining a big-picture perspective.
• Stakeholder management: Proven experience collaborating across functions (Product, Operations, Legal, etc.) and influencing at multiple levels.
• Communication: Fluent in English, with excellent written and verbal communication skills. Able to present complex concepts to diverse audiences clearly and persuasively.
• Adaptability: Comfortable working in fast-paced, ambiguous environments and taking initiative to move things forward.
• Preferred: Experience in high-growth, tech-driven organizations. An MBA or advanced degree is a plus.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico, Santiago, Chile

Job ID: Uber-150123

Employment Type: FULL_TIME

Posted: 2025-10-30T00:25:43