Global Digital Experiences Program Specialist IV
2 days ago• Phoenix, AZ
About the Role
The Program Specialist IV will work in tandem with the various Persona Program Managers to manage the planning, development, rollout and maintenance of Global technology (e.g., automations, channels, Gen AI) in US&C, as well as track and report on progress in terms of automation rate, contact rate reduction and CSAT improvements.
They will partner with teams leading support for various Uber personas (Merchant, Eater, Driver, Agent, etc.), the Customer Obsession product team, and the Global Digital Experience team to develop, test, and scale new technologies to improve customer experience and reduce support contacts.
The Program Specialist should be a fluent technologist, structured analytical thinker, able to manipulate data and a competent program manager and communicator who can just as easily audit tickets, conduct a CSAT deep-dive analysis and prepare a program-wide email all in the same week.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Partner with Persona Program Managers to maintain existing automations and channels, identify improvement opportunities, and resolve bugs as they arise
- Assist in the project planning and project management of large tech initiatives and rollouts, balancing multiple priorities at once
- Participate and, at times, facilitate meetings with various stakeholders including CommOps program, Customer Obsession product, Global Digital Experience, Content, and Analytics and Insights
- Build and maintain comprehensive internal documentation including status tracker and change log, as well as communicate status and AIs via email
- Identify opportunities to optimize automation workflows and content through ad-hoc and structured analysis
---- Basic Qualifications ----
- At least 2 years of experience in project management
- Problem solving, collaboration, stakeholder management, and analytical skills
- Communication, planning, organization skills
---- Preferred Qualifications ----
- At least 6+ months identifying trends in assigned area and proposing improvement
- Ability to synthesize information quickly, highlight the key takeaways, and disseminate actionable insights
- Problem solving, collaboration, stakeholder management, and analytical skills
- Communication, planning, organization skills
- Support general project deliverables
- Perform analysis, document, solve problems, and define solutions
- Perform process analysis and define functional specifications
- Data analysis & visualization
- Ability to navigate complexity and provide stakeholders with clear recommendations when decisions are needed or roadblocks are hit
- Ability to understand how your work fits into a layered/matrixed org (across different Uber businesses, across regions, at a global level)
- Highly detail-oriented
- Strong written and verbal communication skills
Want more jobs like this?
Get jobs in Phoenix, AZ delivered to your inbox every week.
For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$29.50 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Client-provided location(s): Phoenix, AZ
Job ID: Uber-146917
Employment Type: FULL_TIME
Posted: 2025-08-20T00:26:28
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program