Global Delivery Franchise Account Manager

About the Role

As a Franchisee Account Manager, you will manage our most influential franchise merchant relationships for the largest brands in the world. You will be working closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams. You will be responsible for the creation and development of relationships with key franchisee groups within these brands, to help them grow. You'll own a portfolio of high-value franchise groups and drive outcomes across net acquisition, demand generation, and trip growth metrics.

What You'll Do

• Build relationships. Lead day-to-day interactions with key decision-makers within your managed book of franchise groups
• Increase product adoption and secure marketing investment. Clearly communicate the value of our products with a lens of creativity to differentiate our offerings
• Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change
• Partner with cross-functional teams. Be the voice of the customer and seamlessly navigate internal processes
• Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
• Navigate difficult partner conversations and internal roadblocks
• Bring your analytical A-game. Develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
• Participate and/or contribute to recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption

• 2+ years of experience in account management, consultative sales, digital media, or business development
• Strong consultative selling skills, with a track record of managing complex partnerships and driving product adoption
• Excellent communication, presentation, and relationship management skills across multiple levels of an organization
• Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact
• Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities
• Proficiency in Salesforce and Excel
• Bachelor's degree or equivalent experience

• Experience with enterprise partnerships or working with franchise organizations
• Background in food delivery, restaurant advertising, or third-party marketplaces
• Ability to build and execute joint business plans, prioritize growth initiatives, and align stakeholders around a strategic vision
• Fast-paced, adaptable mindset with a high degree of resourcefulness and ownership