GL Specialist I

About The Role

You will be responsible for the acquisition and conversion of new drivers in a predefined area, as well as the engagement of active drivers. Your objectives will be to foster the platform's growth in your region and strengthen its position within the local ride-hailing (VTC) ecosystem, resolve complex issues, and collaborate with relevant stakeholders to provide drivers with excellent customer service.

What You Will Do

• Find new driver sources and convince them to join the platform.
• Find new supply sources (existing VTCs, equivalences, VTC exam candidates).
• Facilitate driver registrations.
• Create/strengthen local partnerships (e.g., Pôle Emploi, Adie).
• Organize information sessions to promote the VTC profession.
• Support drivers throughout the process to accelerate their conversion.
• Ensure rigorous step-by-step follow-up of prospects throughout the administrative process.
• Register candidates for the VTC exam.
• Strengthen local relationships with VTC schools and local administrations.
• Build a relationship of trust with drivers through close proximity.
• Ensure issues are resolved by following procedures or are quickly escalated.
• Regularly organize round tables and events for drivers.
• Report feedback and key information.
• Collaborate with management to create/improve support processes.

What do you need?

• Proficiency in French & English is required
• Minimum Bac+2 (equivalent to a two-year post-secondary degree/Associate's degree) in Business/Commerce.
• Experience in sales, customer service, and remote advising is a plus.
• Empathetic and understanding of drivers' problems, you will be the company's spokesperson.
• Resilient under pressure, you possess strong interpersonal and organizational qualities enabling you to respond to diverse requests.
• Naturally curious, you love understanding how the company operates and innovates.
• You are proactive in the life of the Welcome Center and do not hesitate to propose improvements.
• Your interpersonal qualities enable you to answer complex questions by adapting to your interlocutor.
• Passionate, you wish to join the team to be at the heart of an innovative and dynamic company.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Aubervilliers Cedex, France

Job ID: Uber-146352

Employment Type: FULL_TIME

Posted: 2025-07-24T00:28:58