Driver Access Coordinator
About the Role
We are looking for a highly analytical and execution-oriented individual to support Driver Access for Uber's Mobility business in Argentina.
Driver Access is the vertical responsible for making the driver onboarding and activation funnel as simple, efficient, and compliant as possible. This includes managing operational configurations, improving funnel conversion, reducing friction for earners, and ensuring that local regulatory requirements are correctly reflected in the driver experience.
You will work closely with Local Operations, Central Operations, Product, Support, and Compliance teams to monitor funnel performance, identify pain points, and execute improvements that help more drivers access the platform in a smooth and reliable way.
This role is ideal for someone detail-oriented, data-driven, hands-on, and motivated by improving operational processes at scale.
What You'll Do
01. Monitor and improve the driver onboarding and access funnel, identifying opportunities to reduce friction and increase conversion.
02. Support the configuration and maintenance of driver access requirements, flows, and operational rules.
03. Ensure driver access processes reflect local regulatory and business requirements.
04. Analyze funnel performance, identify drop-off points, and propose actions to improve activation and completion rates.
05. Work with Central Operations and Product teams to escalate issues, test solutions, and implement process improvements.
06. Partner with Support and local teams to understand driver pain points and translate them into operational improvements.
07. Maintain documentation, trackers, dashboards, and routines related to driver access processes.
08. Support launches, changes, and experiments related to driver onboarding, document requirements, compliance flows, and activation.
09. Identify operational defects or inconsistencies and coordinate with the right teams to resolve them.
10. Help ensure that the driver access experience is simple, reliable, compliant, and scalable.
What You'll Need
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1. Bachelor's degree in Business, Engineering, Economics, Operations, Analytics, or a related field.
2. 1-2 years of experience in Operations, Analytics, Strategy, Consulting, Business Intelligence, Process Improvement, or related fields.
3. Strong analytical mindset and comfort working with data to identify issues and opportunities.
4. Ability to break down operational problems, structure analysis, and recommend practical solutions.
5. Strong attention to detail, especially when working with process configurations, regulatory requirements, and operational flows.
6. Strong execution skills and ability to manage multiple tasks, follow up with stakeholders, and drive initiatives to completion.
7. Professional proficiency in English and Spanish.
Preferred Qualifications
1. Good stakeholder management skills and ability to work with cross-functional teams.
2. Experience with SQL, dashboards, spreadsheets, or other data tools is a plus.
3. Clear communication skills and ability to document processes and insights simply.
4. Curiosity, ownership, and willingness to learn in a fast-paced environment.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program