Delivery Operations Manager - Earner Products
#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team: Since launching the service in Japan in Sep. 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers. We have seen incredible customer love and acceptance over the past seven years of Uber Eats in Japan. We started in Tokyo and now our service is nationwide in all 47 prefectures. 2024 brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life.
About the Role
We are seeking an operations manager to join us in elevating the earner experience in Japan. This role sits at the intersection of product and operations, offering a unique opportunity to shape the next-gen earner experience.
Want more jobs like this?
Get jobs in Tokyo, Japan delivered to your inbox every week.
Your Impact in Role:
- Lead local go-to-market strategies and execute timely product launches in coordination with regional and APAC teams.
- Strengthen the earner engagement by resolving product issues with engineering and delivering impactful communications and education.
- Develop and execute communication strategies for cross-functional projects to maximize the impact of each project.
The Experience You'll Bring:
- Native-level Japanese or strong Japanese writing skills; business-level English proficiency.
- Experience in project management, with the ability to drive projects to completion in a timely manner.
- Proficiency in data analysis and a data-driven mindset to inform decision-making.
- Excellent stakeholder management skills to foster collaboration and drive initiatives forward.
- Attention to detail and capability to work on multiple projects in parallel effectively.
Preferred Qualifications:
Growth mindset: You are a proactive learner with a "can-do" attitude - you can pick up skills and knowledge quickly and are excited to become the expert on topics within the team
- Fluency in SQL is a plus (prior knowledge of SQL is not required but you will be expected to learn it ASAP once you join).
- Communication: You have clear communication skills (verbal and written) to deliver insights and recommendations and to work with other team members
- Collaboration: You can collaborate and coordinate well with a mix of cross-functional teams to move projects and launches forwards
- Business acumen: You can prioritize effectively, recognize when business needs shift, and pivot quickly in response
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program