Deactivation Reviews - Risk and Compliance Specialist II (Portuguese Speaker)

About the Role

The Agent position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides accurate resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The ideal candidate is a methodical but creative problem solver who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability of proactivity is essential!

What You Will Do

• Perform targeted reviews in order to ensure compliance by examining safety reports
• Review and provide recommendations for taxonomy improvements with a regional focus
• Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
• Conduct high priority investigations requiring subject matter expertise
• Appraises adequacy of internal control systems by completing audit questionnaires
• Contributes to team effort by accomplishing related results as needed
• Maintain focus on data integrity and producing work of the highest quality

• Full professional proficiency in Portuguese, equivalent to a native speaker
• Proficiency in English, both reading and writing
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Outstanding written and verbal communication skills
• Outstanding reading and interpretation ability, attention to detail
• Resistance to stress and pressure of working with high-severity cases

• Previous Safety experience