Customer Support Specialist (Polish Speaker)
About the Role
At Uber, providing amazing support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.
Community Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.
We're offering a hybrid model of working (60% minimum based out of our Krakow office, 40% optional work from home).
What You'll Do
Be a passionate advocate for Delivery partners, Eaters and Restaurants while answering any questions that come your way.
Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
Triage issues and escalate them when necessary.
What You'll Need
-Proficiency in Polish is required
-Good knowledge of English (written and spoken)
-Availability to work in rotating shifts from Monday to Sunday (essential)
-High proficiency using computers (typing, quickly navigating between various tools)
-Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
-Ability to troubleshoot problems and find speedy resolutions.
-Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
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-You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber
-Previous experience in customer support.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program