About the Role
Uber Eats is seeking a Customer Success Manager for the Enterprise Team to drive operational excellence, marketplace health, and strategic initiatives across our most important restaurant partners. The CSM will be responsible for scaling operational best practices, building data-driven insights, and leading strategic cross-functional projects that optimize account performance and marketplace efficiency.
This role requires strong analytical skills, project management capabilities, and a proactive approach to solving operational challenges at scale.
You will work closely with Account Managers, Strategy & Planning, Product, Marketplace Operations, and Data Science teams, serving as the operational backbone of the Enterprise Team.
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What You'll Do:
- Marketplace Health & Performance Monitoring. Own the tracking and improvement of key marketplace metrics (eCR, DR, OA) and business KPIs (Trips, Gross Bookings, Profitability, Ads, RFOs), identifying issues early and driving corrective actions to ensure top-tier account performance.
- Operational Excellence & Process Optimization. Design, standardize, and scale operational processes that improve efficiency across the Enterprise portfolio, ensuring consistent execution and long-term scalability.
- Advanced Analytics & Strategic Insights. Conduct deep-dive analyses using SQL and dashboarding tools to generate actionable insights, uncover growth opportunities, and support strategic decision-making across the team.
- Automation & Tool Development. Build and automate reporting tools, dashboards, and workflows that boost team productivity, reduce manual effort, and enhance visibility into performance.
- Project & Initiative Leadership. Lead transversal strategic projects such as geographic expansion, business model transitions (e.g., 3P), and coverage optimization, collaborating across teams to execute high-impact initiatives.
- Cross-Functional Enablement & Product Collaboration. Drive best practice sharing and internal enablement for Account Managers, and serve as the local operational voice with Product teams to influence feature development and ensure successful rollouts.
What You'll Need:
- 3-5 years of professional experience in operations, consulting, analytics, finance, or a similar environment.
- Strong analytical skills, with the ability to interpret complex datasets and draw actionable insights.
- Excellent communication and stakeholder management skills, able to influence cross-functional partners at all levels.
- Fluency in both Spanish and English is required
- Proficiency in SQL and Excel/Google Sheets skills; experience with data visualization tools like Tableau or Looker is a plus.
- Proven track record in process optimization and operational excellence initiatives.
- Strategic mindset with the ability to solve complex problems and structure solutions systematically.
- Strong project management skills, capable of leading multiple initiatives in a fast-paced, constantly evolving environment.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.