Consumer Operations Lead CASA

About the Role

As the Consumer Operations Lead, you'll bring our high-level LatAm consumer strategy to life in the CASA region. You'll turn strategic goals into clear operational plans-driving day-to-day execution while building the systems and infrastructure that support sustainable, long-term growth.

In this role, you'll lead a talented team of six, partnering closely with local teams and cross-functional stakeholders to ensure our core consumer growth drivers are delivered with excellence.

This position is both strategic and hands-on: you'll help shape priorities at the regional level while owning the mechanisms, experiments, and execution plans that unlock lasting growth across CASA.

What You'll Do

• Bring the LatAm strategy to life in CASA: Translate high-level regional strategy into a clear operational plan-driving execution to attract new users, improve retention, and build the foundations for long-term success.
• Contribute to regional priorities: Represent CASA in LatAm forums, bringing forward local insights, advocating for the consumer perspective, and ensuring strong alignment between regional and market-level plans.
• Lead and develop a high-performing team: Manage, mentor, and empower a team of six individual contributors to deliver impactful results.
• Turn insights into action: Analyze data, experiments, and performance trends to identify opportunities, uncover drivers, and translate findings into actionable recommendations.
• Partner for results: Collaborate with local teams, sub-regional leaders, and cross-functional partners to align priorities, remove roadblocks, and ensure progress toward key growth metrics.
• Own the CASA experimentation roadmap: Design, prioritize, and evaluate experiments that drive measurable impact-and scale successful playbooks across markets.

• Experience: A minimum of 5 years in strategy, operations, consulting, or other analytical roles. Candidates from all professional backgrounds are encouraged to apply.
• Collaboration: Proven ability to build strong, trust-based partnerships across teams and functions.
• Analytical Strength: Skilled in using data to diagnose challenges, generate insights, and drive informed decisions.
• Business Acumen: Ability to connect analytical findings to business strategy and outcomes, turning insights into tangible results.
• Growth Mindset: Proactive, adaptable, and resilient-you see challenges as opportunities to learn and improve.
• Stakeholder Management: Skilled at influencing and aligning diverse stakeholders through structured communication and sound reasoning.
• Communication: Fluent in both Spanish and English, with the ability to communicate complex ideas clearly and effectively.
• Executional Excellence: Strong organizational and prioritization skills; able to deliver high-quality work in a fast-paced, dynamic environment.

• Proficiency in SQL
• Experience managing and developing teams