About The Role
We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication, ensuring that problems are resolved promptly while developing credible relationships with our community!
What You Will Do
- Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
- Investigate case details to resolve root cause of issues
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to leadership and program teams regarding processes and trends
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What You Will Need
- Proficiency in French and English is required!
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday
- High proficiency using computers (typing, quickly navigating between various tools)
- Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
- You're an Uber Advocate - you care deeply about the product and getting others excited to use Uber
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.