Community Operations Manager
About the Team
The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always "now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.
About the Role
At Uber, providing amazing support that establishes trust for riders, eaters, couriers, and driver-partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Global Insights Team is committed to building an efficient process that provides our community with a seamless, prompt, and complete resolution to their concerns - every time.
We are looking for an Operations Manager who is passionate about running global insights and will be able to lead and drive insights across the globe for mobility and delivery. The team is dedicated to provide world-class support to stakeholders to positively impact consumers, earners and merchants.
This will be a managerial role with a focus on solving problems through data and leading teams to deliver stellar outcomes and continuous process improvement. The applicant should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the global programs team. Those interested should be excited to demonstrate those skills and be eager to lead!
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Your Impact in Role
- Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams.
- Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support
- Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured
- Standardize operations across multiple regional teams
- Collaborate with Program Managers to prioritize sprints based on impact
- Engage strategically with stakeholders to improve internal processes and the overall user experience
The Experience You'll Bring
---- Basic Qualifications ----
- Graduation Is a must
- Excellent Verbal & Written Communication
- At least 5 years of experience in People management
- Proficiency in Data Analysis and Problem Solving
- Experience of managing Stakeholders
---- Preferred Qualifications ----
- Post Graduation
- PMP or Green Belt Certification desirable
- Program Management
- Experience of managing teams in Risk and Fraud support operations will be handy
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least 60% of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program