Commercial Account Manager, Enterprise Mid-Market, Uber Eats, UK

About the role and team

This role is about building and managing long-term partnerships with some of Uber Eats' fastest-growing enterprise brands in the UK, including names like Shake Shack and Ole & Steen. You'll be the strategic link between their business goals and our platform, navigating the complexities of a fast-paced marketplace to drive sustainable growth for them and for Uber. It's a role that requires a blend of commercial negotiation, operational problem-solving, and data-driven strategy.

Success here means being comfortable with the pace and pressure of a high-growth environment. You'll own the entire partner lifecycle, from negotiating commercial terms to optimizing their operations and marketing on the platform. This is a chance to directly shape the success of major brands on Uber Eats and see the real-world impact of your work at scale.

What you'll do

• Lead commercial discussions and negotiations with enterprise partners, building sustainable, long-term agreements that drive mutual growth.
• Develop and execute joint business plans to expand partner revenue, whether by adding new locations, launching virtual brands, or optimizing in-app marketing.
• Dive deep into operational data to identify and resolve issues that affect the customer experience, from order accuracy to delivery timeliness.
• Analyze partner performance to identify trends and opportunities, using data to guide strategic recommendations and prioritize high-impact initiatives.
• Collaborate with internal teams across product, marketing, and operations to unblock challenges and ensure partner feedback shapes our platform.

How you'll spend your time:

• 40% Strategic planning and data analysis
• 30% Partner relationship management and negotiation
• 20% Cross-functional collaboration
• 10% Process and tool improvement

Basic qualifications

• 3+ years of experience in account management, strategic partnerships, or a similar commercial role.
• Demonstrated experience managing relationships with executive-level stakeholders.
• Proven track record of meeting and exceeding metrics-based business goals.
• Bachelor's degree or equivalent practical experience.

Preferred qualifications

• Experience using data and analytics to inform business strategy and drive decisions.
• Strong project management skills, with an ability to own complex initiatives from start to finish.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• A resilient and resourceful mindset, with the ability to navigate ambiguity and a fast-moving environment.

Ready to ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Learn more at https://www.uber.com/careers/benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): London, United Kingdom

Job ID: Uber-149807

Employment Type: FULL_TIME

Posted: 2025-10-24T00:31:08