COE Specialist II - Legal & Privacy

About the Role

We are looking to add to our Legal & Privacy team which will focus specifically on our Legal and Privacy work at our Center of Excellence.

This team provides support to some of our key users and creates a seamless experience to build trust and inspire customer loyalty. A key part of this role will be to provide service to third party legal firms, stakeholders and users of the Uber App.

As a Legal & Privacy Specialist, you will also be responsible for the handling and support of subject access requests for EMEA and numerous other legal issues in tandem with the UKI legal teams, our DPO, and EMEA Legal Privacy.

What You'll Do

1. Be a subject matter expert - you will own support processes that can be complex and sensitive including the handling of Subject Access Requests for EMEA
2. Deep-dive issues and thoroughly investigate concerns raised by Riders, Drivers, Eaters, Couriers and third parties in response to complaints raised from the DPO/ICO offices.
3. Use a wide-range of tools and queries to compile large datasets and provide them to data subjects in accordance with our GDPR obligations (Querybuilder-SQL/Jira)
4. Liaise with our UK Legal Team's to mitigate legal and media risk - provide seamless support for users whose experience could impact Uber's narrative through legal and/or media exposure.
5. Assist with compiling relevant information for responses to legal letters & inbounds received from solicitor firms and help our various legal counsels to outline Uber's position on legal claims and litigation.

1. Self Motivated: A highly motivated self-starter, with an eagerness to learn and grow, and are receptive to feedback. You are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
2. Process driven, you're able to run core processes and spot opportunities for improvement
3. Operational, and capable at building operational improvements into core processes
4. A team player. You're willing to find resolutions to customer issues early, late, and often.
5. Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities.
6. Curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
7. Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues.

1. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
2. Analytical: You can make sense of data sets to inform product or process decisions and are comfortable with queries and Google Sheets.
3. Strong Communication Skills. Managed daily within both your team and stakeholders by providing effective, clear and regular communication.
4. Quality: A history of high quality work is a must. Applicants should take pride in producing high quality work and be detail oriented to ensure high quality in communications.