About the Role
Community Operations Specialists are all about solving problems that drivers encounter. You create advocates out of even the most frustrated users, and you're always looking for unique and exciting ways to improve their experience. In this role you will provide support to ensure that issues are either resolved promptly or escalated accordingly.
Your Impact in Role
1. Build, operate, scale and improve Community Operations with a heavy focus on solving problems and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business to set the right expectations and deliver on them.
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2. Provide accurate, valid and complete information by using the right methods/tools
3. Independent decision making
4. Ready to work in a challenging and Target based environment
Basic Qualifications
1. Ability to stay calm under high pressure situations
2. Open to work in cross-skilled environment
3. Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
4. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours (excl. breaks) will be 40 hours a week, 5 days, 8 working hours each day)
5. Strong & proven expertise in strong, grammatically correct English language skills (both verbal and written)
6. Sharp, motivated, hard-working coworkers in a fun office environment
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.