About the Role
Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. Perspective strives to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber!
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners' most meaningful priorities through specialised and dedicated Perspective account managers!
What the You Will Do
Develop and lead Driver relationships through outbound trigger-based calling
Take ownership of handling multiple driver accounts
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Provide customised mentoring and recommendations to your driver partners
Deliver against multiple critical metrics, per market priorities: GBs, engagement, cancellation rate, etc.
Act as a voice of the customer capturing insights at every opportunity
Basic Qualifications
- Sales and account management experience in a contact centre environment.
- At least 6 month experience in sales and retention.
Nice to have
Cold call experience
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.