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Uber

Business Development Specialist III

Yesterday• Cairo, Egypt

About the Role

The Hero Partner Success SME oversees the Hero Partner Success team across Egypt and Saudi Arabia, driving partner satisfaction, retention, and supply growth. This role provides expert-level support, drives operational excellence, and acts as the highest tier of knowledge to ensure partner satisfaction, retention, and strategic supply growth. The SME is responsible for deep-dive analysis, complex problem resolution, and defining best practices that significantly impact driver acquisition.

What You'll do

  1. Oversee Hero partner onboarding, support, and performance to ensure operational excellence.
  2. Analyze trends and surface actionable insights to improve Hero experience and process efficiency.
  3. Act as the main escalation point for complex cases and approvals.
  4. Collaborate with Ops, Product, and Support teams to align on strategy, tooling, and workflows.
  5. Drive initiatives that enhance Hero engagement, automation, and scalability.

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Basic Qualifications
  1. 5+ years of experience in operations, account management, or partner success.
  2. Experience from the current Hero Partner Success Specialist team is a requirement for this role.

Preferred Qualifications
  1. Strong analytical, communication, and problem-solving skills.
  2. Experience managing real-time or chat-based support environments.
  3. Proven ability to balance strategy with execution in fast-paced settings.
  4. Proficiency in tools such as Bliss, Zendesk, and Doc Approver.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Cairo, Egypt
Job ID: Uber-150275
Employment Type: FULL_TIME
Posted: 2025-10-25T00:29:28

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits

  • Parental Benefits

    • Fertility Benefits

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria

  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off

  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus

  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses

  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program