About the Role
This role is critical to supporting the U4B sales managed accounts revenue growth, through data and trends analysis of clients' usage and identification of opportunities, this role will be responsible for managing support relationships with clients' admins and drive clients' utilisation of different U4B products.
This role will collaborate closely with AMs to provide one-on-one personalized concierge experience through client's lifecycle (e.g. early lifecycle, maturity, pre-churn) and will initiate calls to admins proactively to provide customized support and recommendations.
What you'll do
- Deliver world class customer support experience and build a long term relationship with B2B admins through proactive outbound calling and managing incoming requests.
- Analyzing clients' accounts, identifying opportunities and proactively engaging with Admins.
- Drive growth and penetration in existing accounts with targeted interventions across their lifecycle.
- Address operational blockers that could slow down the product's growth and provide solutions/ideas which can be implemented
- Act as a voice of the customer capturing insights at every opportunity
- Strengthen the U4B Ambassador program as a key channel for insights and engagement, conducting deep dives and providing actionable insights to guide strategy.
- Ensure seamless execution of strategic projects and initiatives, working closely with the account Managers & Program team.
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What you'll need
- You have a minimum of 12 months experience in B2B premium support, B2B proactive outreach or B2B account management.
- Spanish language is required (French, Portuguese, Italian or another language is a plus)
- Negotiation & Deal Making
- Communication
- Customer Centricity
- Teamwork
- Problem Solving
- Stakeholders management
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.