About the Role
We empower our team to become our brand ambassadors to provide the best experience for all our future Driver partners. In the Ariane team we support our Driver partners to drive engagement with the Uber brand from the very beginning. We act as main POC with Uber during funnel steps before becoming a driver (from the sign-up to the first trip), we proactively collect feedback and act as advisors to optimize their experience and support them in their onboarding/registration process to have a seamless experience.
What You'll Do
- Support new partners during the Funnel process (from sign up to first trip), ensuring a seamless experience.
- Closely follow up new partner progress during the Funnel process, promptly supporting their needs.
- Collect key insights, issues and feedback from Customer interactions to help improve the onboarding process and ultimately the Customer experience.
- Provide personalized support (mainly via phone and sms) to new Driver Partners applying to the platform, helping them to launch their activity and fasten funnel speed (from sign-up to first trip).
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again by being a passionate advocate for users, acting as a brand ambassador!
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What You''ll Need
- Proficient in Polish, Russian & English (we are looking for 1 person with Polish & Russian, 1 person with Russian & English and 1 person with Polish & English)
- Great level of English (both written and spoken)
- Great communication skills
- Sales Skills - sales experience is a must. You know how to handle objections, and have the ability to turn bad experiences into something positive.
- Be an owner: Take accountability for actions and provide follow up when necessary to driver population.
- Excellent phone skills: Be able to drive positive conversations with prospect Driver population, ability to drive engagement and objection handling.
- Passion for helping others and creating support experiences that exceed users expectations.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- You're an Uber evangelist -- you care deeply about the product and getting others excited to use Uber.
- Sales and Account Management experience (plus)
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.