ANZ Background Check Specialist

About the Team

Community Operations is the heart and soul of our #buildwithheart approach at Uber. It deals with Uber's matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business!

About the Role

As an ANZ Background Check Specialist, you will play a critical role in safeguarding Uber's platform and ensuring compliance with legal and regulatory standards. You will be responsible for reviewing and adjudicating Background Checks (BGCs) for earners, with a focus on processing cases involving criminal record documentation. Using an internal decision matrix, you will determine eligibility outcomes while balancing regulatory obligations, privacy requirements, and business needs.

• Review and adjudicate BGCs for offenses, applying Uber's decision matrix consistently and fairly.
• Process criminal record documentation and determine eligibility outcomes for earners
• Partner closely with Legal, Ops, and Identity teams to ensure decisions are robust, compliant, and defensible.
• Maintain a high level of accuracy and consistency in decision making, recognising the sensitivity of cases impacting both safety and compliance.
• Identify trends, recurring offences, and process bottlenecks, and provide insights that help refine our decision matrix and operational workflows.
• Support continuous improvement initiatives, ensuring Uber meets its regulatory obligations while delivering a seamless experience for earners.

• Strong attention to detail - accuracy is essential when reviewing sensitive criminal record information.
• Strong problem-solving skills - ability to assess complex cases and apply policies consistently.
• Excellent comprehension skills - (active listening and reading) to understand case context and nuances in documentation.
• Excellent written and verbal communication skills - to document decisions clearly and collaborate with stakeholders.
• Ability to work independently and exercise sound judgment - while also thriving as part of a tight-knit, high-trust team.
• Stakeholder management skills - with the ability to build credibility and influence across multiple teams.
• Organised and self-driven - with the capacity to manage a high workload and competing priorities.
• Executional rigor - commitment to accuracy, process compliance, and defensible decision making.

• Experience in compliance, risk, background checks, legal operations, or safety-related roles.
• Familiarity with Uber tools and processes.
• Data analysis skills to help identify trends and insights.