About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Design and Propose Marketing plans to enhance the growth to our partners
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business
- Identifying new sales opportunities through product adoption and location expansion
- Identify opportunities and recognize additional revenue potential
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
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---- Basic Qualifications ----
- At least 3 years of experience in a B2B, client-facing role (sales, customer success, account management, or similar revenue-generating roles)
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest-value partners to hit quarterly and annual revenue, retention, and adoption targets
---- Preferred Qualifications ----
- At least 4-5 years of experience in a B2B, client-facing role with a focus on high-revenue generation and growth (sales, customer success, account management, etc.)
- Demonstrates successful ability to use analytics to drive new product adoption
- Has the ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrates time management and organizational skills with the ability to multitask and prioritize based on impact
- CRM experience (Salesforce experience a plus)
- Google Suite Experience is highly preferred
For Los Angeles, CA-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.