Account Manager Uber Direct

About the role

This role is part of the Uber Direct (Last Mile Delivery) Commercial team. As an Account Manager, you will own a portfolio of strategic retail partners, deepening relationships, ensuring high retention, and driving mutual business growth. You will focus on post-sales relationship management-ensuring seamless operations, strong alignment with partners' goals, and long-term success in your assigned portfolio.

What you'll do

• Manage a portfolio of key retail partners using Uber Direct, ensuring satisfaction, engagement, and retention
• Develop account-level action plans to meet performance targets and maximize monthly trip volume
• Serve as the main point of contact for partners, engaging stakeholders across Operations, Marketing, Administration, and Leadership
• Collaborate with the sales team to ensure smooth onboarding and continuity with partner expectations
• Define long-term partnership goals with each merchant and align on shared success metrics
• Conduct business reviews based on KPIs, engaging relevant stakeholders when needed
• Visit stores regularly and work directly with store managers to gather feedback and insights
• Analyze trip-level performance, identify issues, and propose data-driven solutions
• Partner with Operations to enhance courier experiences and merchant interactions
• Manage the billing process and resolve related issues accurately and on time

What you'll need

• Ability to build and present clear, data-backed recommendations
• Structured, detail-oriented mindset with the ability to manage competing priorities under pressure
• 2+ years of experience in account management, sales, customer success, or other commercial roles
• Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field (preferred)
• Proficiency in Excel/Google Sheets and the Office suite
• Experience in customer-facing roles such as customer service, sales, or data reporting
• Motivation to improve processes and enhance team efficiency

Bonus points

• Strong numerical and analytical skills, with the ability to translate insights into action
• Excellent verbal and written communication skills in Spanish and English
• Strong interpersonal skills, including conflict resolution, adaptability, active listening, and organization

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Santa Ana, Costa Rica

Job ID: Uber-147175

Employment Type: FULL_TIME

Posted: 2025-08-14T00:28:05