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Account Manager, SMB Hero

AT Uber
Uber

Account Manager, SMB Hero

Sydney, Australia

About the Role

The SMB team comprises our highest value local restaurant base. We know that having best-in-market restaurant selection for consumers is what makes for a winning marketplace, and our Mid-Market teams are responsible for ensuring we attract and retain the best local restaurants across Australia

What you do in this role will have a real, genuine impact on the growth of our business. Whether it's building strong strategic relationships and creating new revenue opportunities for our restaurant partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.

Our core focus is empowering merchant growth through the adoption of our marketing tech solutions, building operational excellence and ensuring the highest level of service possible.

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Your Impact In Role
  1. Lead post-deal partner management for a book of ANZ's highest value and potential SMB segment restaurant partners.
  2. Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your restaurant partners and Uber, and ensure high retention by driving mutual business value.
  3. Articulate the Uber Eats value proposition and help restaurant partners leverage the full suite of Uber products and services to grow their business.
  4. Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners.

The Experience You'll Bring
  1. 3-5 years quota carrying experience
  2. Account Management experience managing a high volume of accounts
  3. Thriving in a fast & autonomous environment
  4. Salesforce experience is highly advantageous.

Preferred Qualifications
  1. Bilingual, fluent in a second language would be highly advantageous.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Sydney NSW, Australia
Job ID: Uber-144701
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program