Account Manager (SMB), Grocery and Retail

About the Role

Grocery & Retail (GR) is one of the fastest-growing businesses within Uber Eats, enabling consumers to get just about anything delivered through the app. Taiwan is a strategically important and successful GR market globally, making this role a high-impact opportunity.

As an Account Manager, you'll act as a key partner to our independent retail merchants. You'll focus on growing existing accounts, strengthening partner relationships, driving operational excellence, and upselling marketing solutions to maximize mutual success. This is a great role to develop your commercial and relationship management skills in a fast-paced, high-growth environment.

What the Candidate Will Do

• Manage a portfolio of independent grocery and retail partners in Taiwan, focusing on retention, growth, and customer quality.
• Build and strengthen long-term relationships with merchants, serving as their day-to-day point of contact.
• Identify opportunities to upsell Uber's marketing and growth products to drive incremental revenue.
• Support and optimize operational processes to ensure smooth execution and scalable partner success.
• Collaborate cross-functionally with marketing, operations, and support teams to deliver strategic solutions and improve partner performance.

• 3+ years of experience in account management, sales, or customer success, ideally with SMB clients.
• Strong communication and interpersonal skills to develop and maintain partner relationships.
• Proven ability to manage multiple accounts and balance competing priorities.
• Problem-solving mindset with the ability to deliver strategic, data-backed solutions.
• Experience collaborating across teams to achieve business outcomes.

• Previous experience in account management, business development, sales, or partner support, ideally in SMB or retail sectors.
• Familiarity with the grocery and retail segment is a plus.
• Strong commercial acumen with curiosity to learn and adapt quickly.
• Hands-on, proactive approach with creativity and flexibility in solving challenges.
• Basic project management skills with experience supporting business growth at scale.