About the Role
The Account Manager role presents a fantastic opportunity to showcase your skills in relationship management and sales. This position is focused on driving growth, enhancing retention, and ensuring operational excellence to deliver exceptional experiences and services. Account Coordinators play a crucial role in retaining our most valuable accounts, ensuring their success on our platform, and devising strategies for future growth with our partners.
This role requires a combination of operational excellence, performance analysis, and exceptional relationship management. You should thrive in a collaborative environment, enjoy tackling challenges, and above all, be passionate about supporting our partners.
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What you'll do:
- Build long-term relationships with merchants: Forge meaningful and enduring partnerships with key associates by prioritizing trust-building and developing successful joint business plans.
- Monitor activity and analyze data: Conduct a wide range of financial, quantitative, and qualitative analyses to continually enhance the performance of assigned merchants.
- Collaborate with internal teams to ensure operational KPIs align with targets and store assortments are comprehensive.
- Develop and execute specific plans for marketing and promotional strategies for partners.
- Present and report key results to partners.
- Contribute to enhancing Uber's service: Serve as an advocate for Uber's mission, brand, and product by addressing partners' and team's challenges. Identify opportunities to enhance Uber Groceries offerings to meet partner needs.
What you'll need:
- Proven experience in account management, business development, or operations.
- Proficiency in Excel and a keen interest in numerical analysis.
- Proficiency in English.
- Project management skills: Strong organizational, prioritization, and time management abilities.
- Proactivity and inquisitiveness.
- Excellent communication and interpersonal skills, with the ability to persuasively convey recommendations and advocate for customer needs.
- Analytics experience: Basic proficiency in SQL is a plus.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.