Senior Director - Commerce Product Platform
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Director of Product - Commerce.
About the job
Twilio is seeking a Senior Director of Product Management to lead the strategy, roadmap, and team behind our Commerce Platform, the engine that powers developer onboarding, usage-based billing, subscriptions, and upgrades at global scale.
The right candidate is a visionary product leader who thrives at the intersection of commerce, growth, and customer experience. You’ll set the long-term strategy for Twilio’s Commerce Platform, build a world-class PM team, and partner closely with engineering and cross-functional leaders to deliver innovative solutions that fuel Twilio’s growth.
Responsibilities
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- Commerce Expertise: Deep understanding of commerce systems, including catalog management, purchasing, billing, invoicing, revenue recognition and tax compliance.
- Product and Platform Ownership: Define Commerce platform and product vision and strategy for a global customer base, a multi product suite of products and services. Anticipate emerging business and technology trends to position the platform as a strategic differentiator and foundation for growth.
- Roadmap Management: Own end to end roadmap management of the commerce roadmap in collaboration with peer teams across the company transforming strategic objectives to actionable deliverables. Continuously track progress, adjust manage scope, and communicate status to stakeholders and senior leadership.
- Cross Functional Partnership: Forge strong partnerships across Engineering, GTM, Legal, Security and other other Product organizations to align on Commerce platform and product strategy, governance and priorities. Drive a unified execution plan to ensure a consistent, reliable and compliant global customer and business outcomes.
- Team Leadership: Build and develop an impactful PM team that is customer focused, outcome oriented and curious about business models and emerging technology solutions. Provide strategic direction, mentorship and growth path to strengthen product excellence and execution.
- Data Aware Decision Making: Embed data driven thinking and decision making to drive customer, business outcomes and system reliability and performance. Use analytics and insights to guide cross functional decision alignment, prioritization and trade-offs. Develop a culture of experimentation and learning to help in continuous improvement.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale
- 10+ years people management experience with demonstrated ability to encourage/lead/recruit/retain successful product management teams
- Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes
- A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details
- Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change
- Data-driven, outcomes oriented and a problem solver
- Customer obsessed - passionate about the customer journey and the customer experience
- Experience building large scale, mission critical software services like a Commerce system or similar
- Bachelor's degree from an accredited university, or equivalent experience
Travel:
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $223,300.00 - $279,200.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $236,500.00 - $295,600.00.
- Based in the San Francisco Bay area, California: $262,700.00 - $328,400.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until Nov 22, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion