About the job
TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for a Professional Services Associate to join our growing team. Professional Services Associates own the scope of work and project delivery lifecycle for new client implementations and consulting projects for existing clients.
Who will love this job
- An ambitious and driven individual – you have the energy to maximize customer satisfaction and deliver first rate levels of service and follow up
- A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
- A problem solver – you relish the challenge of providing solutions to complex requirements
- A self-motivator – you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines
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What you’ll do
- Manage the Project lifecycle from pre-sales through to hand off to Support
- Work with Sales team and Product Management to understand client requirements, which products are a best fit for those requirements and help close the deal
- Work with client to define and document complex workflows and business requirements for implementation to produce a statement of work
- Liaise with internal teams at TS Imagine to deliver client requirements for the project
- Provide ongoing management of client expectations using change requests to avoid scope creep
- Provide user training and onsite or remote support
- Assist with trouble shooting where required
- Create and maintain client workflow documentation for project completion signoff and handover to Support teams
- Manage project lifecycle and log all time spent in JIRA/FinancialForce
- Mentor junior level members throughout a project
- Collaborate with team members, regional heads and the global head of Professional Services to help manage the overall book of work for the team
- Actively seek Consulting engagements through our current client base
You should have
- Bachelor’s degree or equivalent
- Understanding of financial markets products, electronic trading process, portfolio and risk management
- Experience with TS Imagine products is a strong plus
- Highly proficient communication skills, both written and oral. Foreign languages an asset
- Demonstrated project management skills
- Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences
- Proficient with tools such as Salesforce, JIRA, Confluence
Why TS Imagine / Benefits
- Vacation and Personal days
- Annual bonus and salary review
- Training budget $1,500
- Private medical, dental, life assurance
- Salary sacrifice pension scheme
- Ride-to-work scheme
About TS Imagine
Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!