VP of UX, Research and Design
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
At Trustpilot, we believe exceptional experiences start with exceptional design. As we grow, our mission to build trust between consumers and businesses is only as strong as the experiences we deliver — and that’s where you come in.
We’re looking for a VP of UX who can help us think bigger, design smarter, and imagine what Trustpilot products could look like in the next decade. You’ll have the opportunity to shape the way millions of people interact with our products every day, while leading and inspiring a talented UX team.
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This isn’t just about making things look good — it’s about embedding design into our strategy, influencing how we solve problems, and leveraging the latest AI tools to create smarter, faster, and more innovative workflows. If you love turning insight into action, guiding teams to craft experiences people love, and making design a strategic driver for business impact, this role is for you.
Reporting to the Chief Product Officer, you’ll act as the strategic lead for all things UX at Trustpilot. You’ll work closely with senior leaders across Product, Engineering, Marketing, and Commercial teams to ensure design is a central part of our business strategy.
What you’ll be doing:
- Lead the design and delivery of Trustpilot’s global UX strategy, embedding design thinking into our product and business decisions.
- Inspire and manage a diverse UX team, fostering creativity, curiosity, and a culture of continuous learning.
- Translate insights from user research, customer feedback, and market trends into innovative product experiences.
- Champion the use of AI tools and advanced workflows within the UX team, improving efficiency, consistency, and design quality.
- Partner with Product, Engineering, and Marketing leaders to ensure cohesive, user-centred design across all touchpoints.
- Shape the evolution of our product interface, balancing usability, accessibility, and the strategic goals of the business.
- Identify future UX opportunities, staying ahead of technological trends and anticipating how user behaviour and interfaces will evolve.
- Influence key stakeholders at all levels, communicating the value of UX in clear, compelling ways.
Who you are:
- You bring extensive experience leading UX teams in large organisations, with a track record of driving strategic design initiatives that influence products and business outcomes.
- You’re an expert in multiple UX functions — from research and interaction design to visual design and prototyping — and understand how to connect these to strategic priorities.
- You have hands-on experience with AI tools and workflows, using them to enhance design thinking, collaboration, and delivery.
- You’re both strategic and hands-on, able to shape vision while guiding your team through execution.
- You have exceptional communication skills, with the ability to inspire, influence, and collaborate with senior stakeholders.
- You’re curious, data-informed, and always looking for smarter ways to solve design problems.
- You thrive in ambiguity, embracing change and uncertainty as opportunities to innovate.
- You understand the evolution of user interfaces and can translate emerging trends into tangible product improvements.
- You’re passionate about mentoring and developing talent, creating an environment where your team can thrive.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion