Senior Director of Product Operations
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Reporting to the Chief Product Officer, the Senior Director of Product Operations' main purpose is to support the Product teams to “make it happen”. In this role, you will support the introduction, maintenance, improvement, and standardization of processes as necessary to drive increased efficiency, better alignment, and improved communication within a busy product team.
Supporting the entire product delivery lifecycle, the Senior Director of Product Operations will provide administrative and clerical support, including but not limited to collating and reviewing release notes, meeting minutes, and diary/scheduling management.
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You will play a pivotal role in supporting and enabling the Product team while delivering operational excellence.
What you’ll be doing:
Supporting Product Processes
- Support product development process, helping the teams track deliverables and assess target dates for delivery of new products and features to market.
- Assist in creating decks to articulate Trustpilot's product vision, strategy, and processes.
- Collaborate with Program Managers and Program Launch managers to ensure the smooth execution of product GA and launches.
- Deliver team efficiencies through the deployment of AI tooling to make product teams more productive.
Reports and Administration
- Reporting of product KPIs, ensuring they are up to date, accurate, and communicated regularly.
- Collating meeting notes and helping to disseminate information to any other relevant teams.
- Taking meeting minutes and assigning actions.
Supporting Product Team
- Support Product teams to host and manage their meeting cadences, with a focus on cross-functional meetings rather than daily standups.
- Manage the product team's OKRs process and ensure teams are reporting effectively on their set goals.
- Develop a process to triage new insights in Jira, tag/categorize, and assign owners.
- Reduce the burden on Product Managers to do admin-intensive work like meeting scheduling and reporting.
- Work closely with Procurement teams to help manage our software and tooling used by the Product team.
Who you are:
- Demonstrated senior leadership experience (Director/Senior Director level) in Product Operations, Program Management, or related operational leadership roles in high-growth technology environments.
- Extensive skills in building and scaling product operating models, with a deep understanding of product development, agile methodologies, and go-to-market processes.
- Exceptional stakeholder management skills, with the ability to motivate and align executives and senior leaders across functions.
- Possesses a keen ability to generate insights through data and reporting, coupled with a solid understanding of business and finance.
- Demonstrated ability to design and implement scalable processes, balancing structure with flexibility.
- Extensive leadership, people management, and coaching skills, with experience building new functions or scaling teams.
- Comfortable operating at pace in a complex, matrixed environment, with the confidence to challenge, hold to account, and drive clarity.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Private Medical Insurance
- Critical Illness Cover
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you.
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion