Quality Assurance Manager

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Description

Do you want to build a fast-paced and exciting career in IT? Trupanion is looking for a self-motivated individual who is interested in using their investigative nature to lead our quality assurance team and help drive quality testing in a rapidly-growing, agile organization. You'll interact with both people and technology to support Trupanion's internal and external systems and report to the VP of Insurance Technology.

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the UK. If you live in the greater Altrincham area, you will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Responsibilities

• Strategy and Planning:
  • Develop and implement comprehensive test strategies and plans for various projects.
  • Work together with project managers, developers, and collaborators to define testing objectives and timelines.
• Team Management:
  • Direct a team of testers, providing guidance, mentorship, and support.
  • Foster a culture of quality and continuous improvement within the testing team.
• End-to-End Testing:
  • Oversee all aspects of end-to-end testing, including functional, integration, regression, and performance testing.
  • Ensure that test cases are developed, implemented, and documented according to established standards.
  • Manage the warranty period for any major releases, owning the resolution timings and progression of fixes,
• UAT:
  • Coordinate UAT activities with business partners to validate that solutions meet business requirements and user expectations.
  • Facilitate UAT sessions, gather feedback, and ensure timely resolution of issues.
• Internal QA:
  • Establish and enforce QA processes and standards to maintain product quality throughout the development lifecycle.
  • Conduct detailed reviews of requirements, design specifications, and code to identify defects and areas for improvement.
• Tooling and Automation:
  • Evaluate testing tools and technologies to streamline testing processes and improve efficiency.
  • Drive the implementation of test automation frameworks such as Virtuoso, to enhance test coverage and accelerate release cycles.
• Reporting and Communication:
  • Prepare and present test plans, progress reports, and quality metrics to project collaborators and senior management.
  • Communicate effectively with cross-functional teams to address issues, risks, and dependencies impacting testing activities.

• Degree or equivalent experience in Computer Science, Engineering, or related field
• Extensive experience in senior testing roles within fast-paced, regulated environments (e.g. healthcare, finance)
• Strong knowledge of software testing methodologies, tools, and processes
• Skilled in test planning, execution, and defect management, including leadership responsibilities
• Background in IT infrastructure, particularly with Microsoft Windows and Azure technologies
• Familiarity with test automation tools such as Selenium, Appium, and Virtuoso
• Hands-on experience with tools like SQL, Postman, Jira, Azure DevOps, SharePoint, BrowserStack
• Relevant certifications including Microsoft Azure (Administrator or Architect level) and Information Security (e.g. CISSP, CEH)

• Confident communicator with strong written and verbal skills
• Excellent attention to detail and strong organisational ability
• Proven leadership and team management experience
• Self-motivated and adaptable, with a delivery-focused mindset
• Strong problem-solving skills and eagerness to continuously learn
• Able to work independently, manage multiple priorities, and build strong cross-functional relationships

• The pay for this position is Base Pay £70,000 (GBP), on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

• Bonus opportunities
• Private medical insurance and health cash plans
• 33 days annual leave including bank holidays
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, and fun office environment
• Cycle to work scheme
• Life Insurance, Critical Illness Cover and Group Income Protection
• Lifestyle Spending Account
• Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks

• Bonus opportunities
• Private medical insurance and health cash plans
• 33 days annual leave including bank holidays
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, and fun office environment
• Cycle to work scheme
• Life Insurance, Critical Illness Cover and Group Income Protection
• Lifestyle Spending Account
• Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks