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Associate Ad Ops Specialist

Needham, MA

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We are looking for a self-starter who is passionate about learning the digital advertising ecosystem, trafficking, QA and consultation process with our account teams. The Associate Digital Ad Operations Specialist, is a consultant to various internal and external stakeholders for all advertising formats' specifications, guidelines, and turnaround times on Tripadvisor as well as on our programmatic buying platforms but also 3rd party, conversion and research tracking implementations and executions. Starting from trafficking and advising on campaigns the Associate Digital Ad Ops specialist has huge opportunity to grow his/ her knowledge and career working in a collaborative environment. They play a crucial role to Tripadvisor's bottom line by providing best in class service and solutions to both internal and external customers and in ensuring our advertisers' ads are correctly placed on TripAdvisor and our programmatic placements. We rely on your initiative, creativity and analytical abilities to generate efficiency ideas and best practices from your day to day encounters to help propel the team and business forward.

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What You'll Do
  • Provide best in class service and solutions to TripAdvisor's internal and external customers e.g. sales, client development, planners, ad solutions, advertisers, agencies.
  • Receive and review online advertising materials from clients and ensure that they adhere to advertising specifications and guidelines.
  • Set up online advertising campaigns across TripAdvisor network as well as on our programmatic buying platforms. This includes creative set up, trafficking, testing and troubleshooting.
  • Perform QA on dynamic, rich media, HTML5, Mobile and Native Mobile
  • Be a Consultant to clients for conversion tracking implementation. Generate conversion tags and guide clients with implementation on their website.
  • Capture advertisements after they launch and provide screenshots of advertisements to clients.
  • Generate weekly reports and work with internal and external stakeholders to ensure campaigns launch on time and revenue is maximized.
  • Troubleshoot and analyze third party discrepancies.
  • Act as a leader on the Ad Operations team, mentoring and assisting more junior members.
  • Continuously maintain expertise in the digital advertising environment.
Skills & Experience
  • Bachelor's Degree with relevant work experience (brand advertising, media, business analytics, and/or online advertising experience).
  • Digital Ad Operations experience desirable, preferably with DoubleClick tools
  • Strong attention to details, highly organized.
  • Open and collaborative approach.
  • Positive attitude.
  • Great analytic skills. Excellent problem solver.
  • Ability to manage and exceed customer expectations.
  • Great interpersonal skills. The successful candidate will be communicating daily with multiple key internal and external stakeholders.
  • Excellent written and oral communication skills.
  • Comfortable working under pressure to meet tight deadlines.
  • Comfortable with a rapidly changing, fast paced and demanding online advertising sales environment.
  • An abundance of initiative.
  • Driver of operational efficiency and excellence.
  • Strong analytical skills: understands and utilizes metrics relevant to role
  • Strong Team Player.
Please note that this is not a marketing, media planning or campaign optimization role. Programmatic bidding or optimization of campaigns to meet campaign objectives is not part of the job scope. This role is focused on advertising creative implementation, conversion and research tracking implementation and requires that you are process and detailed-oriented, and analytical with excellent troubleshooting skills.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at


Client-provided location(s): Needham, MA, USA
Job ID: TripAdvisor-4666406_1145114872
Employment Type: Other