Account Manager - TheFork, Sydney
TheFork, part of Tripadvisor group, is the leading online restaurant booking platform in Europe and Australia. We are present in 12+ countries with 60,000 partner restaurants in a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book and pay at the right restaurant at the right price, and thousands of restaurant owners benefit from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.
TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.
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We are looking for an Account Manager passionate about the restaurant industry to join our team based in Sydney.
What you will do:
As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:
- Ensure your restaurant portfolio will significantly increase their revenue with TheFork month over month, by selling TheFork solutions to the restaurants
- Be the primary point of contact and build long-term relationships with your portfolio of restaurants
- Provide support, mainly through email and phone, to your portfolio and help them with their positioning strategy, revenue management and online marketing
- Set up action plans with our Sales and Marketing departments. You will work closely with our teams to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure our diners get the best restaurants at the best price
- Negotiate favourable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
- Monitor your portfolio to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
- Ensure restaurants are supported and provide training to use our products & services
- Provide feedback and work with other departments to constantly improve TheFork's products & services leveraging your knowledge of restaurants
- Monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Level of B2C irritating factors
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in TheFork Festivals
- Years of experience in account management or relevant role: 2 years minimum
- Language: Fluent English
- Fully computer literate - MS Office and Salesforce
- Self-starter, results-oriented person who loves to reach and exceed targets
- Knowledge of revenue management related issues
- Very comfortable having conversations and negotiations over the phone
- Analytical and creative mind, able to offer the customers the best solutions
- Solid listening and presentation skills, alongside being able to quickly establish meaningful relationships with clients
- Autonomous and familiar to work with KPIs and targets
- Proven ability to manage multiple projects at a time
- Experience in the fields Internet, Tech, or Restaurants
- Experience in pitching and selling promotions/deals/flash sales
- Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 600)
Flexible Work: Our current WFH policy is 3 days in the Office + 2 days WFH. Mon/Fri is work from home, and Tues/Wed/Thurs is work from the office.
Lifestyle Benefit: TheFork employees receive a taxable reimbursement up to $2300 AUD in their first year for purchases related to wellbeing and lifestyle, such as personal travel, and physical, mental and financial wellness, private medical premiums and more.
Team Culture: Quarterly company events & monthly team outings with a fun, high performance team, including incentives & competitions!
Professional Development: Ongoing training & development with various career paths and progression potential within a global company.
Earning Potential: Generous commission structure with the ability to earn well over six-figures in your first year.
Office Environment: Our state of the art office meets all your table tennis, pool table and foosball needs, not to mention the fully stocked fridges, cupboard & bar with 180 degree view of the city & huge outdoor areas to bask in.
At Tripadvisor, we believe there's good out there. We understand that travel brings out the best in us, while lifting deserving businesses and strengthening the communities we meet along the way. We know that as the world's largest travel site, we're here to inspire and empower people to explore our world with confidence - and share their trip experiences with others. And every day, we see our ideas come to life in work that enables travellers to discover all the good the world has to offer. As part of the Tripadvisor team, you'll have the opportunity to do the same.
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