Your Title: Technical Writer 2
Job Location: Portland, OR
Our Department: Viewpoint / CMS / AECO
Description
Do you have a passion for creating learning solutions that drive customer success for digital products? At Trimble, we believe in integrating user-centered experience design with cutting edge information development to help our users succeed at their goals. Customer Success is #1.
We're looking for a highly creative contributor for our Information Experience team to help design and develop the next generation of our integrated product learning solutions and Help. The ideal candidate thinks bigger than traditional Help documentation and is committed to finding innovative ways to improve the learning experience of our users. Bonus points for experience in the construction industry helping construction companies and users (financials and construction management) with their digital and data transformation and helping users succeed through training and mentoring.
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You'll be empowered to suggest and experiment with a variety of approaches to information delivery, whether it be text, video, graphics, integrated information in the product UI, or anywhere else users find and use information.
We are proud of our team and we have fun while providing customer value. If this is you, we want to talk with you.
What You Will Do
- Develop and validate user-centered content that meets user goals with Trimble products.
- Collaborate with cross-functional team members from Engineering, Product Management, User Experience, Support, Training, Professional Services, and Marketing.
- Assist in migrating content to our next generation structured DITA/XML single-sourcing format and content management system to provide a consistent and unified Help experience. We'll train you to develop your skills in this area to meet team goals.
- Assist in developing user-centered learning experience requirements, researching user pain-points, getting feedback, and performing user testing to measure the effectiveness of solutions.
- Bachelor's degree in technical writing, English, or other communication fields or equivalent experience developing successful user-centered learning solutions.
- We prefer 1-3 years of experience or new graduate with applicable educational background
- Ability to write high-quality, personable content that meets the needs of specific user personas.
- Excellent verbal and written communication skills.
- Familiarity with Help authoring tools (such as MadCap Flare, Heretto, or oXygen).
- Ability to interpret and present technical information effectively to a variety of audiences.
- Knowledge of planning and designing information architecture and organization for documentation
- Highly proactive, resourceful, quick learner dedicated to finding new and better ways to solve user problems.
- Works well independently to meet deadlines in a dynamic, fast-paced environment.
- Experience with DITA/XML content authoring and usage of content management systems.
- Familiarity with developing video learning content.
- Experience with project management, accounting software, or construction industry.
- Knowledge of Agile software development and lean design principles.
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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Hiring Range:
60632
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78758
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Bonus Eligible?
No
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com