Technical Training Specialist

Your Title: Technical Training Specialist

Job Location: Portland

Our Department: AECO

Do you want to join a dynamic team of instructional designers and trainers who are providing learning tools and resources to the customers and employees of the most-respected provider of construction software in the world? If you have experience conducting dynamic software training courses, Trimble Viewpoint is looking for you!

The Technical Training Specialist conducts in-person and virtual instructor-led training for Trimble Viewpoint customers. This position trains customers on how to use our Spectrum ERP and associated integrated applications. This position is remote and does require some travel to regional training facilities and customer sites.

• Train customers on the use of Trimble Viewpoint software. Live training delivery takes place in the classroom and virtually.
• Present technical instruction in a way that engages and encourages the learning audience.
• Build connection and credibility with customers and employees.
• Promote Trimble Viewpoint software, consulting, and training services to customers.
• Provide customer feedback to the L&E team regarding the field usage of Trimble Viewpoint software and ideas for strengthening courses.
• Provide input into the development of Trimble Viewpoint's customer class schedule.
• Identify, coach and mentor new technical trainers, including volunteer instructors.
• Design and develop learning materials for both internal and external audiences:

• Identify and develop new additions to course library, supporting an overall robust course offering.
• Design and develop training and assessment materials for multiple delivery formats, including instructor-led classroom training, instructor-led virtual training, e-learning (tutorials, videos, job-aids), and conference events.
• Collaborate with cross-functional teams to develop curriculum that is aligned with customer needs and product releases. Team with staff from other departments to develop content most efficiently by sharing up-to-date information about product features, functions, and performance.
• Collaborate with subject-matter experts to plan and develop training goals, objectives, and all course materials for individual courses, course series, and events.
• Ensure all materials adhere to principles of instructional design and interactive usability per customer needs.

• Demonstrates charisma while presenting technical training material to non-technical audiences.
• Ability to engage, entertain, and inspire a class.
• Ability to teach to course objectives while adapting to learner needs.
• Creates instructionally-sound and interactive training material.
• Ability to think creatively with an overwhelming desire to exceed customer expectations.
• Ability to learn new product offerings and functionality as software updates are available.
• Ability to work in a fast-paced environment.
• Ability to utilize adult learning theories, engage participants and accomplish course objectives as well as to observe, evaluate and give constructive feedback for training sessions.
• Well-organized, self-directed team player. Remains open to others' ideas and exhibits willingness to try new things.
• Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events. Able to work under conditions of ambiguity.
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

• Proficient in core modules of Spectrum.
• Knowledge of the construction industry - work experience preferred.
• Demonstrated knowledge of curriculum development, instructional-systems design methodologies, adult learning theory and application, and e-Learning concepts.
• Experience using internet hosted training software (i.e., Zoom, Google Meet).
• Spectrum database knowledge/experience.
• Experience independently interviewing stakeholders and subject matter experts at all levels of the organization.
• Proficient in Microsoft Windows, PowerPoint, Word, Excel, and Google Workspace tools.
• Bachelor's degree (or experience in a relevant area (accounting, instructional technology, adult education, business).
• Must be able to travel up to 50% of the time.

• Knowledge of all Spectrum's modules.
• Experience with project management and/or accounting software a plus.
• Experience creating written training materials, such as step-by-step instructions.
• Experience with web-based course management tools.
• Experience with Camtasia.