Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Technical Services Specialist

Chennai, India

Job Title: Technical services Specialist:

Work timings: US Shift (6:30 PM - 3:30 AM IST)

Job Location: Chennai, India

Our Department: Construction Management Solutions


The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing database objects (procedures, functions, and triggers), writing complex SQL queries, TSQL scripting and analyzing business data relationships. All aspects of the software development lifecycle will be experienced in this position, from requirements gathering to installation.

Want more jobs like this?

Get Data and Analytics jobs in Chennai, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

A successful Technical Services Specialist must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences. This role entails juggling multiple projects while maintaining a high revenue rate and staying within budget. This position is customer facing and will work closely with the Technical Services Business Analyst to ensure project timelines are met.

Essential Duties & Responsibilities

Discovery of requirements and purpose, design of solution, development and delivery per individual customer specifications.

Develop workflows within the App Xchange tools and setup and configuration for each file type..

Performs business process analysis to ensure technical and application components meet business requirements.

Delivers custom reports (Crystal Reports and SSRS), database customizations projects, software integrations (Java Script) and data projects including migrations and corrections (SQL scripts, SQL modification statements and other tools as needed).

Executes the tests necessary to ensure that customizations meet scope requirements prior to installation.

Proactively communicates the progress of projects to the customer and internal stakeholders utilizing effective written and verbal communication skills.

  • Strong customer success orientation and commitment to ensuring timely, quality solutions to customer issues.
  • Gathers and analyzes information skillfully to identify and resolve problems in a timely manner.
  • Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
  • Demonstrates accuracy and thoroughness, monitoring own work to ensure quality.
  • Well-organized, self-directed team player. Prioritizes and plans work activities, uses time efficiently via conscientious multitasking and develops realistic action plans.
  • Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Remains open to others' ideas, and exhibits willingness to try new things.
  • Demonstrates professionalism and good judgment in all interactions with colleagues, customers, vendors and others. Responds to management direction and solicits feedback to improve performance.
  • Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

  • Bachelor's/Master's degree in computer information systems, computer science or related engineering discipline.
  • 2+ years of custom programming experience.
  • Strong SQL knowledge including queries, triggers and stored procedures.
  • Strong working experience in Java Script
  • Familiarity with C# knowledge
  • Familiarity with Crystal Reports and SSRS reports.
  • Familiarity with SQL Server Integration Services (SSIS).
  • Familiarity with various types of databases.
  • Basic familiarity with business accounting principles (e.g. payroll, accounts payable, accounts receivable, purchase orders).
  • Projects sometimes require after hours or weekend work and remote access.
  • Experience using construction accounting software and payroll.
  • Knowledge of the construction industry and construction accounting.
  • Prior consulting experience with billable revenue expectations.
Working Conditions
  • Projects sometimes require after hours or weekend work and remote access.
  • High stress levels may occur due to the time sensitive and critical nature of the technical projects for customers.
  • The ability to sit and work at a keyboard for extended periods of time and communicate with team members by phone, computer, and video teleconferencing is required.
Reports to: Technical Services Supervisor/Manager

Direct Reports: None

FLSA Classification: Exempt

Schedule: Full Time

Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: Trimble-R43195
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • FSA
    • HSA
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
  • Parental Benefits

    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program