Technical Customer Support Engineer (Trimble SOLID)
Trimble is recruiting for a Technical Customer Support Engineer to fill an opportunity in Villeneuve-d'Ascq in France.
Job Summary
As a Technical Customer Support Engineer you act as a point of contact for our customers and will be responsible for supporting with technical related problems, providing answers to questions from customers regarding use and trouble-shooting and solving issues related to our applications, usually over the phone and e-mails, so as to avoid interruption in customer's daily work process, thus becoming an specialist in our products with a focus on quality of services. You will be working alongside the other members of the team.
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Measures of Success
- Giving support to customers, mainly for the French and English speaking customers and partners.
- Investigating and logging customer problems, providing timely and accurate customers feedback in the ticketing system.
- Following up with customers and partners to ensure the issue is resolved.
- Performing remote installations on customers infrastructure.
- Providing support in the form of procedural documentation.
- Escalate unresolved issues to internal partners (Development team)
- Performs other specific duties or assignments as directed by Team Manager.
- You are customer focused.
- Effective communication skills to handle problems in a diplomatic manner.
- You have a prior technical experience in technical support in IT or Telematics or desktop support or a similar role, background or working experience.
- Good and professional knowledge in Microsoft operating systems.
- Experience with remote desktop applications and help desk software.
- Good written and verbal communication.
- You are eager to learn new things.
- Professional knowledge of French and English languages both verbal and written is a must.
- Knowledge of a third language will be appreciated.
- Team work ability
- Skills in Transport sector or Employees payroll will be a plus too
We are a division of Trimble, whose positioning solutions are used in over 100 countries and in diverse lines of business, ranging from Agriculture, Construction and Surveying to Fleet Management, Public Safety and Consumer Applications. At Trimble, employee satisfaction goes hand in hand with customer satisfaction. Our goal is to build strong relationships that create a robust company and a profitable future. Position yourself with an innovative leader and position yourself for success!
Trimble Transport & Logistics is the leading provider of advanced transport management solutions that maximize productivity and enhance profitability for our customers. We are an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. Within Trimble T&L, SOLID offers software products processing Truck Drivers activities to deliver reports (on driving times, vehicle mileage...) and services (compliance to regulations, expenses management, wage calculations...) with On-Site, Web and Mobile applications.
If you are interested in joining an exciting and international company, then please send a detailed curriculum vitae and cover letter.