CO Salary Range: USD 19.42 per hour
Title: Customer Care Representative
Location: Westminster, Co (hybrid & weekend shifts)
Department: Trimble Advanced Positioning
Do you want to work with a company that transforms the way the world works?
Do you want to work with a collaborative team that encourages career advancement, transparency, integrity, and teamwork?
This weekend-centric role works a "4-days on, 3-days off" schedule over the weekend to ensure our customers get the help they need.
What You Will Do
The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.
Want more jobs like this?
Get Data and Analytics jobs in Westminster, CO delivered to your inbox every week.
- Provide customers with quotes and product knowledge
- Respond to internal and external inquiries via email and phone and call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback
- Input sales orders, payments, and help customer activate their service and update client accounts to maintain data integrity
- Troubleshoot technical customer issues with service activation and operation
- Work weekend shifts
- Excellent communication skills
- A warm, approachable, outgoing manner
- Able to uncover customer needs and pair them with appropriate solutions
- Skilled in outbound customer calls to solicit subscription renewals
- Working knowledge of Microsoft Office software and internet browsers
- Technical expertise preferred
- Conversational in Portuguese and/or Spanish
- Experience using database management systems
- 2+ years of experience in a customer service position
- Weekend-centric schedule, typically 4 days on, 3 days off with 2 8-hour weekday shifts and 2 12-hour weekend shifts. Some overtime/additional days required during peak season.
This role will report out of the Westminster, Colorado Trimble office. The expectation is that the individual that will fill this role is able to operate as an "onsite" or as a "hybrid" employee.
About Our Trimble Advanced Positioning (TAP) Division
The advanced positioning division continues to deliver GNSS correction services and solutions across a variety of markets and industries. Our Vision is to deliver the best easy-to-choose, easy-to-use high accuracy experience to our customers, regardless of their hardware brand
We serve Professionals in agriculture, surveying, GIS land and marine construction, and owner/operators of real-time GNSS networks
Trimble Positioning Services
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
-
Pay Equity
-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
-
Hiring Range:
19.42
-
24.26
-
Bonus Eligible?
No
-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
-
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com