Application Support Specialist

This position focuses on our MEP Estimating products AutoBid, Accubid and Estimation Desktop.

You will:

• Assist customers with system setup, configuration, implementation and general software usage.
• Customer communication is a mix of e-mail, telephone, live chat and web-based support.
• Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience

What Skills & Experience You Should Bring

• Critical thinking and problem solving skills
• Strong troubleshooting ability with general computer systems
• Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
• Capable of working autonomously or with little guidance
• Excellent written and verbal communication skills
• Customer oriented with strong desire to take care of the customers needs while following company procedures
• Capable, preferably thrives in high pressure/time critical environments

Encouraged but not required:

• Construction industry experience specific to Piping, Electrical or HVAC estimating
• 1-3 years working in customer support or call center

About Your Location

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week in office.

About Our Construction Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:
18.32
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22.88
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Bonus Eligible?
No
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com