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What We'll Bring:
The Senior Technical Training Writer will fill a key role within the fast-growing TransUnion Marketing Solutions Knowledge Lab Team. We are scaling quickly and need your help to document specifications, user guides, processes and training materials for our products to educate internal associates and external customers.
This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
What You'll Bring:
Work with product managers and SMEs to create and maintain product documentation including procedural manuals, process documentation, training materials, and other technical documents.
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Partner with Training to create and maintain materials to educate TU Marketing Solutions associates on our products and solutions.
Maintain internal Knowledge base to centralize documentation and help answer product-related questions.
Identify documentation repositories, revise, edit, and determine the best solution for data compilation and centralized storage.
Research, create, and maintain product documentation templates that allow for ease of use and understanding.
What We d Love to See:
Experience working with and documenting API for developers.
Domain expertise in digital marketing.
Superior written and verbal communication skills.
Experience creating visuals, screen captures, and diagrams (Adobe CC, SnagIt, etc.).
Editing and proofreading experience of your own work, peer review the work of other technical writers and providing constructive feedback to ensure the documents are free of grammatical mistakes, structural formatting, and technical inaccuracies.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Experience with MadCap Flare or other online help authoring tools.
Experience with SharePoint Communication site pages and web design (CSS and HTML).
This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
Impact You'll Make:
Experience working with and documenting API for developers.
Domain expertise in digital marketing.
Superior written and verbal communication skills.
Experience creating visuals, screen captures, and diagrams (Adobe CC, SnagIt, etc.).
Editing and proofreading experience of your own work, peer review the work of other technical writers and providing constructive feedback to ensure the documents are free of grammatical mistakes, structural formatting, and technical inaccuracies.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Experience with MadCap Flare or other online help authoring tools.
Experience with SharePoint Communication site pages and web design (CSS and HTML).
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Sr Consultant, Technical Writing