Senior Customer Success Specialist

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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

The Member Engagement and Support team is a client facing group providing support services to members of TU. As part of the team, this role is responsible for answering member's enquiries, handling feedback, and addressing complaints. In addition, this role will participate in the training of members as well handle any ad hoc projects as required by management.

• University graduate in any disciplines
• 2-4 years experience in client facing role providing customer service and support
• Good understanding of banking/financial industry is an advantage
• Fluency in spoken English, Mandarin & Cantonese is a MUST
• Strong presentation skills and writing in English are essential
• Excellent people management, interpersonal and communication skills
• Customer-oriented with professional and passion to provide excellent service

• Manage members enquires, feedback and complaints
• Identify areas of improvements to enhance customer satisfaction and minimize complaints
• Ensure outstanding customer experience and deliver results through leading and review of all processes
• Perform due diligence of potential members and any KYC related matters
• Provide training to member to ensure their knowledge on company system and privacy regulations
• Participate in and handle ad hoc project