Program Manager

Directs daily TSA Training Center and venue operations, ensuring facilities, equipment, instructional resources, logistics, and support services meet scheduled training needs. Coordinates internal and external stakeholders to secure space, technology, lodging, transportation, and security. Maintains a safe, effective learning environment; monitors operational conditions; resolves issues; and aligns training delivery with TSA priorities, resources, and requirements.

Provides executive-level management of Training Center programs by establishing goals, priorities, performance measures, and risk-mitigation strategies. Translates TSA and T&D objectives into operational plans; continuously monitors resources, facilities, costs, training delivery, and student feedback; analyzes trends and outcomes; and recommends improvements, efficiencies, resource needs, and program enhancements to senior leadership.

Manages Training Center resources to align personnel, facilities, equipment, technology, supplies, and contracted services with budgetary and operational priorities. Coordinates with vendors and internal support offices to obtain resources efficiently. Monitors expenditures, contract performance, and service delivery; identifies variances and emerging needs; and recommends budget, resource-allocation, and continuity strategies to senior leadership.

Collaborates with course developers, instructors, and program officials to improve curriculum, delivery methods, and student outcomes. Ensures venues support learning objectives, identifies quality or consistency issues, and recommends corrective actions using feedback, performance data, and lessons learned.

Serves as liaison with stakeholders to align Training Center operations with TSA goals and training requirements. Promotes cross-center communication, curriculum consistency, and information sharing. Oversees operating procedures and recommends policy improvements to enhance effectiveness, efficiency, accountability, and compliance.

Performs other duties as assigned.

Requirements

Conditions of employment

1. You must possess U.S. Citizenship or be a U.S. National.
2. You must have reached the minimum age (18) at the time of application.
3. Selective Service registration is required.
4. Must pass pre-employment drug screening AND random drug/alcohol testing.
5. You must complete a Tier 5 investigation.
6. You must be able to obtain and maintain a Top Secret clearance.
7. Supervisory/Managerial Probationary Period Requirements: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position.

Additional Conditions of Employment in Qualifications Section

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

Qualifications

To qualify for the SV-K Pay Band (equivalent to GS-15), you must have one year of specialized experience equivalent to the SV-J Pay Band or GS-14 in the Federal service or equivalent experience in state or local government or the private sector. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of this position. Specialized experience is defined as:

• Expert knowledge of program management principles, practices, and methods sufficient to lead and manage a complex, multi-faceted training center operation. This includes knowledge of strategic planning, performance management, risk management, organizational change, resource allocation, and continuous process improvement.
• Comprehensive knowledge of adult learning principles, training program operations, instructional delivery, curriculum implementation, student evaluation processes, and methods for assessing training effectiveness.

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Resumes must include the following:

1. Narrative description of duties with start and end dates (including the month and year) for work experience.
2. State the number of hours worked in a position (i.e., full-time or part-time). If part-time, state the total number of hours worked per week.
3. Performance level (i.e., band or grade)

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Education

This position does not have a positive education requirement.

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: www.opm.gov/ .

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments . ( https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information )

Client-provided location(s): Brunswick, GA

Job ID: TSA-888257900

Employment Type: FULL_TIME

Posted: 2026-10-09T22:29:01