Associate, European Client Relations

Group Details:

An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a challenging and dynamic environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.

Job Responsibilities:

Operational support to the institutional clients:

• Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
• Assist in any billing or regulatory configuration on various client types and across regions.
• Assist clients with troubleshooting around daily usage inquiries.
• Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
• Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
• Monitor and answer any incomings on chats, emails or phone.

• Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
• Draft summaries and sales notes after client calls or visits.
• Actively collate clients' feedback with appropriate internal teams.
• Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
• Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
• Participate in the training of new joiners and existing members of the team.

• Provide initial demos of the platform for new Traders or Admin users.
• Help educate clients on how they could maximize the usage of the platform.
• Support trading activity and ensure that clients have the necessary information to execute trades.
• Begin to build relationships with new and existing clients.
• Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
• Deliver Tradeweb's white-glove service.

• Fluency in English, any additional European language is beneficial.
• Ability to work in a high-pressure, fast-paced environment
• Strong attention to detail - Accurate and conscientious
• Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
• Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
• Experience or exposure to a client-focused position preferred.
• Good time management skills - able to work efficiently within short timeframes.
• Technical savvy - able to use trading technology comfortably
• Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
• Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
• High self-motivation - always go the extra mile