Technology Operations Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

This position is based in Plano, TX.

Who we're looking for

At TFS, we're embarking on a technology transformation journey, creating next generation products and platforms. These products enable TFS to provide a best-in-class experience to our customers and partners and position us to rapidly scale to realize our vision of mobility for all by enabling freedom of movement for everyone.

We are seeking a Technology Operations Analyst support strategic and operational functions across Technology Vendor Management and IT Service Management (ITSM), while also contributing to technology strategy planning, regulatory engagements, and policy/procedure governance.

This role is ideal for a candidate with strong analytical, coordination, and communication skills who thrives in a dynamic, cross-functional environment.

What you'll be doing

Key Responsibilities Include:

• Monitor vendor performance, support onboarding/offboarding, and manage contract updates
• Collaborate on incident, problem, and change management; maintain ITSM tools and reporting
• Contribute to technology roadmaps and executive planning materials
• Support audits, regulatory reporting, and compliance documentation
• Draft and maintain technology policies and procedures
• Facilitate communication across teams and track strategic initiatives

• Bachelor's degree in business, Information Technology or related field.
• 3+ years of experience in IT operations, vendor management, service management, or technology governance.
• Familiarity with ITSM frameworks (e.g., ITIL), vendor management practices, and/or regulatory compliance.
• Proficiency in Microsoft Office and reporting/visualization tools (including Power BI or similar).

• Experience supporting technology strategy or IT policy planning.
• ITIL Foundation certification or equivalent.
• Experience with vendor risk management tools (including Service Now, Archer, and/or OneTrust.
• Understanding of governance frameworks (including at least one of the following: ITIL, NIST, COBIT).

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).