Sr. Analyst - Toyota Guest Experience

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Technician Training and Education Network (T-TEN) Department is looking for a passionate and highly-motivated T-TEN Senior Field Consultant - West.

The primary responsibility of this role is to act as a liaison between Toyota T-TEN, partner schools, Toyota/Lexus Field Offices and Toyota/Lexus dealerships. Field Managers provide assessment, coaching and feedback on education management, operational management and relationship management (dealers, schools and regions) of T-TEN programs.

Reporting to the Technician Training & Education Network (T-TEN) Manager the person in this role will support the Technician Training and Education Network (T-TEN) department's objective to educate, recruit and train new Toyota and Lexus technicians.

This role will be based out of the Irvine, CA area supporting schools on the west coast. Considerable travel will be needed to support the West Coast along with trips to Toyota Motor North America in Plano, TX throughout the year. 50-75% travel required.

What you'll be doing

• Manage T-TEN partnerships with educational institutions, Toyota/Lexus Field Offices and Dealerships
• Provide assessment, coaching and feedback to educational institutions on meeting T-TEN Program Policies and Procedures
• Conduct analysis to support expansion, level setting or closure of educational institutions
• Collect and manage metrics related to T-TEN programs for individual educational institutions
• Support recruiting events while understanding the needs of the Toyota/Lexus dealerships in the surrounding area
• Develop and maintain strong partnership and alliance to support T-TEN and Toyota/Lexus Field Office workforce development initiatives

• Experience with dealership service operations

• Experience with Toyota/Lexus technician training and product knowledge
• Strong communication and collaborative skills

• Educational Institution experience - preferably T-TEN School history

• Active user on T-TEN Online, T-TEN.Com, and TIS
• Experience working with industry alliances i.e., ASE, SkillsUSA, ATMC, and NASTF
• Toyota or Lexus Master Technician level certification
• ASE Certification

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Referral services related to prenatal services, adoption, childcare, schools and more
• Relocation assistance (if applicable)