Product Support Engineer

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

TRD inspires the hearts and minds of racing fans, Toyota team members, customers, and the driving public. We are dedicated to advancing automotive engineering and maximizing racetrack success. We partner with the finest race teams and drivers who share our passion, and our actions foster an atmosphere of excellence. In our pursuit of becoming the most respected and premier motorsports engineering organization in the world, we are looking for highly motivated applicants for our available positions.

Who we're looking for:

TRD is looking for a highly motivated Product Support Engineer to join our team. This position will be the primary technical support contact for NASCAR teams using our Vehicle Simulation software. The ideal candidate will have strong analytical skills, excellent communication abilities, and a genuine passion for motorsports.

This position is based in Salisbury, NC and requires regular in-office presence.

Key Responsibilities

• Provide technical support to racing teams using TRD's vehicle simulation software
• Troubleshoot application issues in real-time during race weekends and testing sessions
• Interface directly with race engineers and team personnel during simulation sessions
• Document bugs and feature requests, communicating them effectively to the development team
• Collaborate with the Product Owner to prioritize improvements based on customer feedback
• Train new users on software functionality and best practices
• Assist in testing new features and updates before release
• Create and maintain technical documentation and user guides
• Develop and implement support processes to improve customer experience
• Monitor system performance and identify areas for optimization

• Bachelor's degree in Engineering, Computer Science, or equivalent experience
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to explain complex technical concepts to users of varying technical backgrounds
• Experience working in fast-paced environments with shifting priorities
• Experience with Software Development Life Cycle

• 2+ years of technical support experience or equivalent role
• Automotive mechanical experience or understanding of vehicle dynamics
• Experience and passion in motorsports or racing environment
• Knowledge of simulation software and/or race car setup principles
• Understanding of APIs and cloud-based applications
• Experience with ticket management systems
• Basic scripting or programming knowledge (JavaScript, Python, etc.)
• Experience with data analysis tools

• A work environment built on teamwork, flexibility and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family.
• Flexible work options based on business needs.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Flexible spending accounts.
• Relocation assistance (if applicable).