Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Want more jobs like this?
Get Business Operations jobs in Plano, TX delivered to your inbox every week.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
The TMCC Mobile App Product Owner (PO) will be responsible for defining the vision and product roadmap that drive efficiencies, innovation, and improvements to support the achievement of Domain OKRs. The position requires regular and effective partnership with DnT, DnA, Service Operations, Marketing and other Domains to enhance Digital offerings and Self-Service. This involves leading quality delivery of capabilities, software development, and/or data reporting while mitigating TFS's risk exposure. A PO is responsible for maximizing the return on investment, enabling business value/results, and managing stakeholder expectations.
The PO's main responsibilities include:
- Defining the overall product vision, market analysis, and roadmap across the entire product lifecycle by collaborating with multiple teams and Stakeholders to ensure product vision success.
- Bridges the gap between product strategy and development by highlighting customer needs.
- End-to-end product ownership, business process design, and product roadmap execution.
- Lead the factory product roadmap and release planning, refining a robust backlog using agile best practices.
- Solve for dependencies and resource needs.
- Serves as a change agent who will regularly interact with and influence decision making of management, stakeholders and team members as needed.
- Collaborate with other factories to help define and deliver solutions and capabilities that result in the highest business value.
- Define and track metrics to focus on business value realization throughout the product lifecycle.
- Work with the Business Domain Owner and/or Domain Operations Owner to ensure the highest value is being delivered for funding received and will plan resources and manage financials.
- Actively lead and participate in factory and domain ceremonies and executive meetings.
- Participate in industry trade organizations and/or attend conferences, training events, etc. to stay on top of business and technology trends.
- Build, manage and maintain vendor and partner relationships (with platform providers, integrators, OEM Technical Teams, DMS providers, etc.)
- Effectively create and distribute communications to internal and/or external customers regarding releases.
Additional Summary:
- Act as the voice of the customer, to deliver high performing mobile experiences that drive user engagement and increase self service on TMCC Mobile Apps
- Partner with OEMs and third party tenants to integrate TMCC features and experiences into OEM owned and managed channels (OEM Mobile Apps and OEM Websites)
- Ability to translate product strategy into clear and actionable user stories and acceptance criteria
- 5+ years of relevant work experience leading Digital Experiences with similarly sized audience (~4M monthly logins)
- Successful track record of leading Digital implementations with demonstrated industry leading App Store ratings
- Proven ability in strategic planning and exceeding expectations on stated goals
- Demonstrates thorough understanding of existing Mobile App offerings across tenants
- Demonstrates deep understanding of leading Digital Self-Service experiences
- Established track record of leading Product Teams for large-scale Digital offerings
- Proven ability to successfully work with outside stakeholders to define Product vision and outline success metrics
- Proven ability to ideate, create and market a Website Product vision
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.