Analyst - Service Operations

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for...

Toyota's Service Operations Department is looking for a passionate, qualified, and highly motivated Service Operations Analyst.

• Provide leadership in key reporting websites, including monitoring usage, enhancement requests, tracking and data feeds, while ensuring accuracy
• Leverage relationships for outsourced support, supplier approvals, business decisions to improve/grow supplier base including integration with SmartPath-Service
• Manage service operations training requests and coordinate necessary training activities for field and vendor training
• Collaborate with service marketing in contributing to creation and improvement of dealer service communications
• Coordinate service operations education efforts by facilitating technician training and professional skills training
• Plan, coordinate and facilitate service consultations and Dealer Advisory Board meetings
• Track and reconciliation of department budget and respective procurement activities, including annual billing, budget transfers, JV's and quarterly forecasts
• Responsible for maintaining accurate inventory and tracking of promotional merchandise

• Bachelor's degree or higher, or equivalent professional work experience
• Experience in the automotive industry or closely related industry.
• Understanding of automotive service operational business with ability to increase customer satisfaction and dealership participation
• Ability to identify business trends and capitalize on partnership opportunities which are developed by the department
• Ability to identify and solve problems through the development of effective business solutions
• Able to set goals, train and motivate other to drive improved performance results
• Outstanding written and verbal communication skills
• Proven proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to achieve results while building and maintaining positive relationships
• Ability and willingness to travel up to 15% of the time
• This position requires driving; a motor vehicle record that's acceptable by company standards is required for this position

• MBA or other relevant advanced degree
• A track record of success working with Auto Dealers / Regions is desired
• Experience in dealership fixed operations or the vehicle service industry
• Ability to compile/prepare comprehensive and concise reports, for service operations department and key stakeholder audiences
• Ability to successfully assimilate in diverse business situations and achieve department objectives

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Referral services related to prenatal services, adoption, childcare, schools and more
• Relocation assistance (if applicable)