Workplace Services Manager

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The Workplace Services team manages our workplaces/offices globally. They manage workplace experience, office operations, events, food and beverage operations, workplace-related projects, communications, projects, and internal and external stakeholder relationships.

Responsibilities
- Leadership. Lead and develop vendor teams who support workplace services for one or more locations.
- Facilities Management. Oversee and manage the workspace, including maintenance, ticketing system, improvements and workplace services.
- Vendor/Team Management. Mange vendor and supplier teams, KPIs, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, maintenance contractors, etc).
- Office inventory. Ensure regional offices have required supplies, inventory and stock including company level displays and signage.
- Company culture. Support events, community activities and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc).
- Space management. Partner with cross function teams to enhance workplace space utilisation, experience, efficiency & productivity.
- Budget management. Manage, analyse and optimise investments/savings through office services, cost control and expense tracking.
- Collaboration. Collaborate and support other teams as applicable to provide a great workplace experience such as physical security, food, real estate & facilities, environmental health & safety.
- Sustainability. Implement and enhance sustainability initiatives within the workplace in accord with company CSR targets & direction.
- Technology. Manage office services technology and initiate further efficiencies to optimise services (e.g., ticketing systems, on call communications, office forums etc).
- Event planning. Organise and enhance company events, meetings and programmes.
- Business partnership. Applies a user and business first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.
- Data analysis and insights. Research, analyse data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data driven results and proposals.
- Project Management. Lead and support full-cycle small and large scale projects (e.g., office moves, return to office, internal programmes, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines.
- Continuous improvement and global mindset. Contributes, innovates, improves & implements workplace solutions, ideas and programmes that benefit employee productivity and company growth at a regional and global level.
- Supports other regional offices in overseeing food management in partnership with the COE (e.g., across LATAM, EMEA, APAC).

Qualifications

Minimum Qualifications
- Fluent German and English speaking, due to the location and regional collaboration of this role.
- Strong team leadership, development, business partner and stakeholder management skills.
- Holistic workplace, office management, community, events and facilities experience.
- Contractor/vendor, IFM and finance/budget/P&L management.
- Service management of external suppliers + outsourced teams.
- Project/programme management and strong problem solving skills.
- Strong ownership, data and insight skills; - integrates and applies strategic and operational thinking in daily practices and projects.
- Excellent communication, interpersonal & presentation skills (oral and written).
- Excellent judgement, decision-making & influencing skills, particularly in complex situations.
- Innovative and solution-focused. Identifies business opportunities that enhances productivity and overall operations.
- Travel required.

Preferred Qualifications
- BA degree or higher.
- IFMA, BOMA, CoreNet, PMP, or other industry equivalent certifications preferred.
- People management of direct reports.
- Experience or potential to act at regional level to influence and drive decisions & programmes.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.